Frequently Asked Shipping Questions
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How Much does shipping cost?
How Much does shipping cost?
Standard shipping in Australia is flat rate of $10. Orders over $150 will have free shipping.
How long does shipping take?
How long does shipping take?
All orders are despatched from our Gold Coast warehouse within 2 business days. During promotional and peak periods this may take longer. The below estimates are from despatch date.
- QLD: 2-5 business days
- NSW, ACT & VIC: 3-5 business days
- SA: 4-6 business days
- TAS: 5-7 Business days
- NT: 7-10 Business days
- WA-7-10 Business days
Do you ship internationally?
Do you ship internationally?
Not yet but stay tuned as we are planning to offer international shipping worldwide.
How can I track my order?
How can I track my order?
Once your order is despatched you will receive an email confirmation with your tracking number. Please check your junk folder for this email. If you need additional help with tracking please email us at info@gccandlefactory.com.au
Do you accept returns and exchanges?
Do you accept returns and exchanges?
We do not offer refunds and exchange for change of mind. However, if there is a fault with your products we can offer an exchange, refund or credit. If you chose wrongly and wish to swap you must contact us within 7 days of receiving your items and cover the cost of postage both ways.
Where are you located?
Where are you located?
We are based in the sunny Gold Coast where all products are hand made and despatched.